Do I have to go where my insurance company sends me?
NO! It is YOUR car. You have the right to have your car repaired at the shop you choose. It's the Law!
Do I have to get more than 1 estimate?
Absolutely not. This is a waste of your time. Once you are comfortable with your selected repairer, advise your insurer. We can help you by making the call with you present.The Insurance company may wish to send an appraiser to assess the damage. This is normal, and again, we will deal with them for you.
When should I call the Insurance company?
As soon as you have decided that a claim is appropriate, and before authorising repairs to your vehicle.
Does my insurer guarantee the work?
No. The shop you choose should offer you a full warranty.
How long will the repair last?
Look for signs that indicate repair technician training and certification. Memberships in professional trade associations , such as Certified First, indicate that the shop is keeping up with the latest repair procedures.